Cancellation, withdrawal and refunds
Who your contract is with, how to stop a subscription, how to get your money back — and what your statutory right of withdrawal actually covers.
On this page
The fastest route first
Cal 3D is sold through the App Store. Purchase, payment and refunds all happen there — we cannot technically reverse a payment even if we wanted to, because it never reaches us in the first place.
Want your money back?
Go to reportaproblem.apple.com — sign in with your Apple Account, pick the purchase, give a reason. This is the route that works fastest and succeeds most often.
Want it to stop renewing?
That is a different thing, and it is done in a different place: manage your Apple subscriptions. Cancelling stops the next payment; it does not refund the last one. And deleting the app does not cancel anything — that is the most common expensive mix-up.
Write to noah.sioly.ug@gmail.com if you get stuck. We cannot start either process for you, but we can tell you exactly which button you are missing, and we would rather do that than leave you in a queue.
Who your contract is actually with
This is the part that decides everything else on this page, so it comes before the legal detail: when you buy a subscription in the App Store, the purchase contract is concluded with Apple — not with us.
Apple Distribution International Ltd.Cork, Ireland
Apple does not merely collect the money on our behalf; under its own developer agreement it sells the app in its own name and on its own account for customers in Germany. That is why Apple, and not Noah Sioly UG (haftungsbeschränkt), is your counterparty for payment, invoicing, refunds — and for a withdrawal.
What remains with us is the app itself: the licence to use it, our liability for it, and support. Those are set out in the terms of service.
To be straight about the state of this: it follows from Apple’s own developer agreement (Schedule 2, Exhibit A, “Apple as Commissionaire”) and from case law on platforms as the supplying party. There is no German consumer-law judgment settling it either way. If it ever turns out that we are your counterparty after all, everything below applies to us instead — which is why we set it out in full rather than pointing at Apple and stopping.
Your right of withdrawal
As a consumer in the EU you have a statutory right to withdraw from a distance contract within fourteen days, without giving any reason. That right exists regardless of what any terms say — ours or Apple’s.
Where to send it
Because the contract is with Apple, the withdrawal goes to Apple. Apple names its own address for this purpose in the Apple Media Services terms:
- By email
- rightofwithdrawal@apple.com
- By post
- Apple Distribution International Ltd., Cork, Ireland
- In practice, fastest
- reportaproblem.apple.com — the same outcome, fewer steps
A clear statement is enough — a letter or an email saying you withdraw. No particular form is required, and sending it before the deadline is enough; it does not have to arrive by then.
When it expires early — and it usually does
For digital content the right of withdrawal expires once performance has begun, if you expressly consented to that and acknowledged that you thereby lose the right.
That is not a footnote but the normal case: the App Store asks for exactly those two confirmations at the moment of purchase and unlocks the paid features immediately. As soon as you use them, the right has as a rule expired.
Which is the honest reason the refund route is listed first on this page: Apple often grants refunds as a goodwill gesture even when the statutory right no longer applies. It succeeds more often than a formal withdrawal does.
What we can do — and what we cannot
We would rather say this plainly than let you find it out after waiting for us:
- We cannot refund you. The money never arrives with us; the store handles it. We have no mechanism to pay it back.
- We cannot cancel your subscription. It lives in your Apple Account. We can neither see it nor end it.
- We can help you find the right button, work out what went wrong, and fix it in the app if the cause is on our side.
- We do owe you the app itself. If it is defective, that is our responsibility, and your statutory rights against us are set out in the terms of service.